Reflections during blueprinting

Importance of the device?
– navigation around the physical space
– login to the digital system

Should we be questioning the need for the device, is it an unnecessary addition to the system?

Blueprinting demonstrated the fact that the links between each of the domains we were hoping to integrate (rewards, online and navigation) are very weak.

Is navigation of the physical space reason enough to necessitate a new device?
Looking at our key insights, possibly not. The simple interface online and the rewards system fulfill the brief we have and our aims for this project. Navigation of the physical space is generally fairly easy once you are familiar with the library and have been there a few times. The addition of clear and simple maps would suffice. These could be touch screen panels that are voice activated, or could also be static 2D images.

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